(Girona) Completely frustrated and to be so close to the overrun facility for the trailer and not to reach anyone except the waiting music. Rrrrhhh
So I took some extension. Of course, a snap number, but no one answers the phone there.
3 minutes later, Frank Bandel, CEO of the 180-employee company, calls me.
Wow. Crass. He told me that more than 10,000 packages were sent twice last week due to a software error. And now the whole team has to short-circuit with all the customers, in advance, in writing, and cope with a logistical recall tour de force.
After a short small talk, I gave him the most important data and pictures about the pendant via WhatsApp.
Tomorrow I get the order in writing by eMail, pay by PayPal and then the casserole goes by DHL to Girona, Spain immediately. Even carriage free 🤗
Should be here next Wednesday, after Easter.
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